FAQ

LIVE ARRIVAL GUARANTEE

We offer a live arrival guarantee with tracking number provided. In the rare, unfortunate event your fish do not arrive live, please submit two photos within 1 hour of first delivery attempt and we will provide a full refund excluding shipping costs. We are not responsible for carrier delays or missed deliveries. 

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Flat rate shipping rate of $20, includes heat pack for cold weather shipping. Free shipping with purchase of $100+.

HOW LONG WILL IT TAKE TO GET MY ORDER?

We ship on Mondays and Tuesdays via Priority Mail. Please contact us if you have specific concerns or desire a delayed shipping. 

DO YOU SHIP INTERNATIONALLY?

At this time, we only ship within the continental USA.

WHAT ARE THE PAYMENT OPTIONS?

PayPal is our preferred method of payment.